Last Updated: February 9th, 2026

This Privacy Policy describes how TensorsLab ("Company," "we," or "us") collects, uses, discloses, and otherwise processes information about you when you access or use our website, tensorslab.com, and other online products and services that link to this Privacy Policy (collectively, our "Services") and when you otherwise interact with us such as through our customer support channels.

If you are an enterprise user of the Services, and your use is governed by an enterprise contract, we handle your personal information as a service provider (sometimes called a "processor") on behalf of the enterprise customer. Personal information processed on behalf of our enterprise customers is therefore not subject to this Privacy Policy.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this policy. If we make material changes, we will provide you with additional notice (such as by adding a statement to the Services or sending you a notification). We encourage you to review this Privacy Policy regularly to stay informed about our information practices and the choices available to you.

1. Collection of Information

The information we collect about you depends on how you use our Services or otherwise interact with us. In this section, we describe the categories of information we collect and the sources of this information.

Information You Provide to Us

We collect information you provide directly to us. For example, we collect information directly from you when you create an account on our Services, sign up for marketing communications from us, request customer support, or otherwise communicate with us. The types of information that we collect directly from you include your name, email address, and any other information you choose to provide. If you make a purchase from us, we work with a third-party payment processor to process your payment information.

Note on Children: Our Services are not intended for users under 18. We do not knowingly collect personal information from children. If you believe we have, please contact us.

Information We Collect Automatically

We automatically collect information about your interactions with us or our Services, including:

• Transactional Information: When you make a purchase, we collect information about the transaction, such as product details, purchase price, and the date and location of the transaction.
• Device, Usage, and Activity Information: We collect information about how you access our Services, including data about the device and network you use, such as your hardware model, operating system version, IP address, unique device identifiers, and browser type. We also collect information about your activity on our Services, such as access dates and times and browsing behavior.
• Information Collected by Cookies and Similar Tracking Technologies: We use tracking technologies, such as cookies and pixels, to collect information about your interactions with the Services. These technologies help us improve our Services, personalize your experience, and analyze your interactions.

Information We Collect from Other Sources

We obtain information from other sources. For example, we collect information from our payment processor. This information includes your name, partial credit card information, and billing address.

2. Use of Information

We use the information we collect to provide, maintain, and improve our Services. We also use the information we collect to:

• Process your transactions and manage your account;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and customer service requests;
• Communicate with you about products, services, offers, and events offered by TensorsLab and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with our Services;
• Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of TensorsLab and others (we use reasonable measures to help protect your information, though no security system is impenetrable);
• Comply with our legal and financial obligations.

3. Disclosure of Information

We may disclose personal information in the following circumstances or as otherwise described in this policy:

• Vendors and Service Providers: We disclose information to vendors, service providers, contractors, and consultants who process your information for us, such as for data storage, payment processing, and customer support.
• Legal Requirements: We may disclose information if we believe that disclosure is in accordance with, or required by, any applicable law or legal process, including lawful requests by public authorities to meet national security or law enforcement requirements.
• Rights and Property: We may disclose information if we believe that your actions are inconsistent with our user agreements or policies, if we believe that you have violated the law, or if we believe it is necessary to protect the rights, property, and safety of TensorsLab, our users, the public, or others.
• Corporate Transactions: We may disclose information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: We share information with your consent or at your direction.

International Transfers

Global Operations: TensorsLab is based in Hong Kong and operates globally. Your information may be transferred to, stored, and processed in Hong Kong, the United States, or other jurisdictions with different data protection laws. By using our Services, you consent to these transfers.

European Transfers: For transfers of personal data from the EEA, UK, or Switzerland to countries without an adequacy decision (e.g., the U.S. or Hong Kong), we implement appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), to protect your privacy and rights.

4. Targeted Advertising and Analytics

We may engage others to provide analytics services and serve advertisements on our behalf across the web and in mobile applications. These entities may use cookies, web beacons, device identifiers, and other technologies to collect information about your use of our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in mobile apps, links clicked, and conversion information. This information may be used by TensorsLab and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites, and better understand your online activity.

5. Your Choices

Account Information: You may update and correct certain account information at any time by logging into your account or emailing us at service@tensorslab.com. If you wish to delete your account, please contact us, but note that we may retain certain information as required by law or for our legitimate business purposes.

Cookies: Most web browsers are set to accept cookies by default. If you prefer, you can usually adjust your browser settings to remove or reject browser cookies. Please note that removing or rejecting cookies could affect the availability and functionality of our Services.

Communications Preferences: You may opt out of receiving promotional emails from TensorsLab by following the instructions in those emails. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6. Additional Information for Individuals in Europe

If you are located in the European Economic Area ("EEA"), the United Kingdom ("UK"), or Switzerland, the following section applies to you.

Legal Basis for Processing

We process your personal data under the following legal bases:

• Performance of a Contract: Where use of your information is necessary to perform our obligations under a contract with you (e.g., to comply with: the Terms of Service which you accept by browsing the websites/registering; and/or our contract to provide our Services to you);
• Legitimate Interests: Where use of your information is necessary for our legitimate interests or the legitimate interests of others (e.g., to provide security for our website and applications; to operate our business and our Services; to make and receive payments; to comply with legal requirements and defend our legal rights; to prevent fraud and to know the customer to whom we are providing Services).
• Legal Obligation: Where use of your information is necessary to comply with a legal obligation;
• Consent: Where we have your consent to process data in a certain way.

Data Retention

We retain personal data for as long as necessary to carry out the purposes for which we originally collected it and for other business purposes explained in this Privacy Policy.

Your Rights

Subject to applicable law, you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you.
• Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Erasure: You have the right to request the deletion of your personal data.
• Restriction of Processing: You have the right to request that we restrict the processing of your personal data.
• Data Portability: You have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
• Objection: You have the right to object to the processing of your personal data based on legitimate interests.
• Withdraw Consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please email us at service@tensorslab.com. If you have a concern about our processing of personal data, we encourage you to contact us in the first instance. However, if we are not able to resolve it, you have the right to lodge a complaint with the Data Protection Authority where you reside. Contact details for Data Protection Authorities in the EEA are available here: https://edpb.europa.eu/about-edpb/board/members_en.

7. Additional Disclosures for Individuals in the United States

If you are a resident of certain U.S. states, including California, Colorado, Connecticut, Utah, or Virginia, you may have additional rights regarding your personal information under applicable state laws, such as the California Consumer Privacy Act (CCPA).

• Right to Know: You may have the right to request information about the categories and specific pieces of personal information we have collected about you, as well as the categories of sources, purposes of collection, and third parties with whom we share it.
• Right to Delete: You may have the right to request the deletion of your personal information, subject to certain exceptions.
• Right to Correct: You may have the right to request that we correct inaccurate personal information.
• Right to Opt-Out: You may have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. We do not sell your personal information.
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise these rights, please contact us at service@tensorslab.com.

8. Contact Us