Last Updated: February 9th, 2026
These Terms of Service (“Terms”) apply to your access to, and use of, the websites and generative artificial intelligence (“AI”) media platform provided by TensorsLab (“Company,” “we,” “us,” or “our”). By checking a box to accept or by using the Services (as defined below), you agree to these Terms. These Terms form a binding legal contract between Company and you as a customer (“Customer,” “you,” or “your”) governing your use of (i) any websites or other online products or services provided by Company that link to these Terms, including tensorslab.com (“Sites”), and (ii) the Company platform as made available to customers as a cloud-hosted service (collectively with the Sites, and as applicable, the “Services”).
BY AGREEING TO THESE TERMS, YOU AND COMPANY AGREE TO RESOLVE DISPUTES SOLELY IN ACCORDANCE WITH THE LAWS OF HONG KONG. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE OUR SERVICES.
You may provide certain information to Company in connection with your access or use of our Services, or we may otherwise collect certain information about you when you access or use our Services. You agree to receive emails and other types of communication from Company via the Services using the email address or other contact information you provide in connection with the Services. You represent and warrant that any information that you provide to Company in connection with the Services is accurate.
You must be 18 years of age (or the legal majority where you live). If you are under 18 years old (or the age of legal majority where you live), you may not use our Services. If you are a parent or guardian and you believe that your child under the age of 18 is using our Services without your consent, please contact us at service@tensorslab.com.
Subject to your payment of the required fees (or credits), Company grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Sites and the Services in accordance with these Terms and applicable Documentation for your own personal or internal business use. Company will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, except for: (i) planned downtime; and (ii) any unavailability caused by circumstances beyond Company’s reasonable control.
Third-Party Services: Our Services may utilize or provide access to third-party software, services, or AI models (“Third-Party Services”). We do not control these Third-Party Services and are not responsible for their performance, content, or privacy practices. Your use of Third-Party Services is subject to their respective terms of service and privacy policies, and we encourage you to review them.
You are responsible for all activity occurring under your account and for all End Users’ use of the Customer Solution. You will ensure that your use of the Services and the Customer Solution complies with all applicable laws and regulations (including, but not limited to, laws regarding privacy, data protection, and intellectual property).
You agree not to, and not to permit any third party to:
You agree to pay all fees associated with your use of the Services as described on our pricing page or in any applicable order form. All fees are non-refundable unless otherwise stated. We reserve the right to change our prices at any time. If you do not agree to a price change, you must stop using the Services. You are responsible for all taxes associated with your purchase of Services.
Company IP: As between you and Company, Company owns all right, title, and interest in and to the Services, the Documentation, and Usage Data, including all intellectual property rights therein.
Customer Input & Generated Content: You retain all rights to your Customer Input. Subject to your compliance with these Terms and payment of applicable fees, Company assigns to you all its right, title, and interest in and to the Generated Content. You grant Company a worldwide, non-exclusive, royalty-free, fully paid-up license to use, reproduce, modify, and display your Customer Input and Generated Content solely for the purpose of providing, maintaining, and improving the Services (including improving our machine learning models).
We respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at service@tensorslab.com.
Each party agrees to protect the confidentiality of the other party’s Confidential Information with the same degree of care that it uses to protect its own confidential information of like kind, but in no event less than reasonable care. Confidential Information includes, but is not limited to, business and marketing plans, technology and technical information, product plans and designs, and business processes disclosed by such party.
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. COMPANY DOES NOT REPRESENT OR WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS.
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Company and its subsidiaries, affiliates, officers, directors, employees, agents, and partners (collectively, the “Company Parties”) from and against any and all claims, damages, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to legal costs and expenses) arising out of or related to:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL COMPANY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES. COMPANY'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO COMPANY FOR THE SERVICES IN THE 3 MONTHS PRECEDING THE CLAIM.
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of laws principles.
Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity, interpretation, performance, breach or termination thereof or any dispute regarding non-contractual obligations arising out of or relating to it shall be referred to and finally resolved by arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) under the HKIAC Administered Arbitration Rules in force when the Notice of Arbitration is submitted. The law of this arbitration clause shall be Hong Kong law. The seat of arbitration shall be Hong Kong. The number of arbitrators shall be one. The arbitration proceedings shall be conducted in English.
We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for any reason, including but not limited to if we believe that you have violated these Terms.
We may make changes to these Terms from time to time. If we make changes, we will post the amended Terms on our Services and update the “Last Updated” date above. Your continued use of the Services confirms your acceptance of the changes.
These Terms constitute the entire agreement between you and Company regarding the use of the Services. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term.
If you have any questions about these Terms, please contact us at service@tensorslab.com.